Terms & Conditions

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms. 

Shipping and Delivery

Delivery times are calculated after confirmation, and vary based on location and shipping method.

While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. 

Customer Service

Monarch is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–4 working days. If you have any questions or concerns about a product, your order, or life in general, email our support team. 


The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on monarch.com.bd for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. 


When purchasing from Monarch your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. 

Promotions – General Terms and Conditions

Monarch may offer promotions from time to time in its sole discretion.

The terms and conditions of each promotion will be clearly set out in the relevant offer.

Monarch reserves all rights to vary, end or withdraw a promotion at any time.

Where a promotion is time limited, the time requirements will be strictly applied.

Where a promotion is only offered to certain eligible customers, Monarch reserves the right not to honor the promotion if, acting reasonably, determining that a purchaser is accessing a promotion via a third party (whether or not that third party received the promotion directly from Monarch).

Unless otherwise provided by the terms of the specific promotion, the promotion will apply to all products that are in stock on monarch.com.bd at the time of purchase.

Promotion details may vary as between area of purchase.

Only one promotion or discount can be used at a time.

We can control the amount of order that is ordered by an individual.

Promotions are void where prohibited by law.

Promotional and discounted product is not refundable or exchangeable.